CANCELLATION POLICY

SALON POLICY 24-HOUR CANCELLATION WINDOW. Please notify us at least 36 hours in advance of any cancellation or rescheduling. Any cancellations/rescheduling with less than 36 hours of notice are subject to a cancellation fee amounting to 100% of the cost of the scheduled service. Failure to show up will result in a 100% fee charge. If we are unable to charge the card on file, you will be temporarily unable to book future appointments until the invoice is settled. Thank you for your understanding. SAME-DAY APPOINTMENTS ARE FINAL. In the event of a cancellation, a fee of 75% will be charged (2 hours’ notice). Failure to show up or notify us will result in a 100% fee charge. WE DO NOT REMOVE ACRYLICS dip powder/solar nails. Please remove it before your appointment with us to avoid last minute cancellation fee. AVOID LOTION BEFORE YOUR APPOINTMENT. For best results, please avoid using lotion, oils, or any moisturizing products on your hands and nails for at least 24 hours before your appointment. These products can create a barrier on the nail surface, leading to lifting, premature chipping, and reduced longevity of your manicure. 4-HAND SERVICES AND NAIL EXTENSIONS. For 4-hand service appointments and Nail Extensions, we kindly ask for a minimum of 48 hours’ notice for cancellations or rescheduling. Cancellations made with less than 48 hours’ notice will incur a 100% fee. No-shows will result in a 100% fee. WE DO NOT SERVICE CHILDREN UNDER 16 YEARS OLD. Due to the nature of our e-file/Russian manicure techniques, we do not provide services for children under 16 years old. This technique is not suitable for immature cuticles, and we appreciate your understanding in ensuring the safety and proper care of young nails. APPOINTMENT REQUEST. We operate by appointment request. Please be aware that while we will make every effort to accommodate your preferred time, it is not guaranteed. We may adjust your appointment by 15-30 minutes to optimize scheduling efficiency for our nail technicians. We value your time and appreciate your understanding. Guy LATE ARRIVALS. Scheduled appointments have 15 minutes grace period. One late client can throw off our entire schedule and cause our other clients to be late for their commitments. If you are late, our technician will do her best, however, you might not receive a full service/design/add-on that was booked, but we reserve the right to charge the full amount of what was scheduled initially. SERVICE DOWNGRADES & LAST-MINUTE CHANGES. Changing to a cheaper service or canceling advanced nail art last minute will be treated as a last- minute cancellation. The full price of the originally booked service will still apply, as extra time was reserved. NO KIDS, EXTRA GUESTS OR PETS. We love kids but no one will be able to watch your kid, our salon is not safe for playing. We strive to maintain a focused environment for both clients and nail artists, ensuring efficient service delivery. Please reschedule if you cannot come alone. Please note, we will not be able to perform the service if you arrive with a child, it will be treated as a last-minute cancellation, and a 100% cancellation fee will be charged accordingly. Also, to protect our clients that are more susceptible to allergens, NO animals of any kind are to be permitted in the salon at any time. REFUNDS. If you are not happy with your nails, please make us aware of it before you pay. We will adjust them to your satisfaction or remove any enhancements or coatings that have been applied. No refunds will be given after you have left the salon. COMPLIMENTARY FIXES. Gel manicures are guaranteed for 3 business days for chips, lifting, or lost enhancements, excluding breakages. The warranty does not cover scratched, damaged, broken, or stained nails, dissatisfaction with color or shape, or clients transitioning from acrylic to gel, as their nails may need time to adjust. Longevity depends on natural nail condition, and we cannot guarantee results if nails are damaged or deformed. Traditional nail polish services are not guaranteed. PHOTOGRAPHY & MEDIA CONSENT. By booking an appointment with us, you consent to having photos and/or videos of your nails and hands taken for quality control, social media, and advertising purposes. These images may be used on our website, social media pages, and other promotional materials. If you prefer not to have your nails photographed or shared, please notify us before your appointment. We Reserve the Right to Refuse Service To: -Anyone with a nail condition we suspect may be contagious, or have terribly damaged nails. - Anyone with acrylic enhancement - Anyone with open or infected wounds on the treatment area - Anyone in ill health that we may suspect may be contagious, or we fear could be harmed by our service - Anyone demonstrating inappropriate behavior to our nail technicians and other customers. In case of events mentioned above - we reserve the right to refuse service and charge a 50% fee for all scheduled services to cover nail artist's time. We are able to assist you Monday-Saturday 9am-6pm. After hours calls will be returned next business day. If you need to reach us on Sunday regarding your Monday appointment please DM us on Instagram page: @artsynails.studio or send us an email to artsynailsllc@gmail.com We are not able to answer phone calls, reply to text messages sent to the salon work number on Sunday